Global financial services leader American Express International, Inc. Manila is expanding its team, inviting customer-focused, results-driven professionals to join its world-class workforce in Bonifacio Global City (BGC), Taguig.
Known globally for its culture of inclusion, continuous learning, and market-leading perks, American Express offers an exceptional environment for those looking to advance their careers in travel and customer service.
Open Positions
American Express Manila is actively recruiting for key customer-facing and digital service roles supporting major international markets:
- Travel Counselor – US
- Travel Counselor – Canada
- Travel Counselor – ANZ (Australia & New Zealand)
- Online Travel Chat Consultant (Non-Voice Role)
Why Work at American Express Manila?
Backed by its signature promise—"Powerful Backing. With Heart."—American Express provides an industry-leading benefits package designed to support holistic well-being:
Premium Compensation & Financial Benefits
- High base pay with attractive performance-based incentives
- Life and Accident Insurance
- Comprehensive Retirement Plan
Health & Family Wellness
- Day-1 HMO Coverage: Medical insurance covering employees and eligible dependents from day one.
- Medical Reimbursement: Up to ₱35,000 per year, inclusive of LGBTQ+ health-related charges.
- Comprehensive Care: Dental and optical benefits, annual physical exams, free mental health counseling, and flu vaccinations.
Flexible Work Setup & Onsite Amenities
- Amex Flex Model: Hybrid work arrangement balancing remote and in-office days.
- Work-From-Home (WFH) Requirement: Minimum internet speed of 25 Mbps download / 5 Mbps upload.
- Modern BGC Office: Located at 5th Avenue corner 30th Street, surrounded by lifestyle centers, dining, and transport options. The state-of-the-art facility features a wellness center, fitness center, café, and nursing rooms.
APPLY HERE!
Minimum Qualifications
Candidates interested in applying should possess the following requirements:
- Travel Industry Experience: At least 1 year of travel industry experience within the last two years.
- Technical Expertise: At least 1 year of GDS (Global Distribution System) experience.
- Customer Experience: Minimum of 2 years collective customer service experience.
- Luxury Service Knowledge: Familiarity with luxury product categories (e.g., premium airlines, hotels, cruises, fine dining, theater, and high-end events).
- Skill Set: Exceptional written and verbal communication, multitasking ability, creative problem-solving, and strong teamwork in a performance-based environment.
- Schedule: Flexibility to work in a 24/7 rotating schedule, including weekends and public holidays.
How to Apply & Learn More
To apply, send a direct message (DM) to the hiring contact or recruiter to submit your resume. You can also explore official carrier opportunities, benefits, and workplace details directly via the American Express Manila Careers Portal.
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