SM Retail Launches Apprenticeship Program in Partnership with TESDA for Customer Services NCII

SM Retail, one of the Philippines' leading retail giants, has unveiled an exciting opportunity for individuals seeking to embark on a career in customer service. Teaming up with TESDA NCR, SM Retail introduces its Apprenticeship Program tailored for Customer Services NC II, offering a pathway for aspiring professionals to receive comprehensive training and secure employment swiftly.

What is the Apprenticeship Program?

The Apprenticeship Program focuses on providing hands-on training and theoretical knowledge necessary to excel in customer service roles. It aims to equip participants with the essential skills and competencies outlined in the Customer Services NC II curriculum endorsed by TESDA.

Benefits of the Program

Enrolling in the Apprenticeship Program not only offers the opportunity to undergo training free of charge but also enhances employability prospects. Upon successful completion of the program, participants stand a chance to secure employment swiftly within the SM Retail network, a reputable brand known for its commitment to customer satisfaction.


Who Can Apply?

Male and female candidates who are at least high school graduates or senior high school graduates are encouraged to apply. The program seeks individuals who are eager to engage with customers and fulfill the fundamental requirements of customer service roles.

How to Apply?

Interested applicants can submit their updated resumes via email to The subject line should include the applicant's surname, firstname, and preferred SM branch for placement.

The available branches for placement include various locations across the National Capital Region, such as SM Mall of Asia, SM Makati, SM Megamall, SM Cubao, SM North EDSA, SM Fairview, SM Manila, SM Quiapo, SM San Lazaro, and SM Valenzuela.

For further inquiries and to stay updated on career opportunities, interested individuals can visit or connect with SM Retail on LinkedIn.

Don't miss out on this chance to kickstart your career in customer service with SM Retail's Apprenticeship Program.

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