For job applicants, government transferees, and Filipinos preparing documents for travel or employment abroad, securing a National Bureau of Investigation (NBI) Clearance used to mean waking up early to beat long queues at satellite branches.
Through the partnership between the NBI and the Department of Information and Communications Technology (DICT), eligible Filipinos can now complete the entire NBI Clearance renewal process online via the eGovPH Super App. From retrieving past records to generating a verified digital copy or booking door-to-door physical delivery, the process can be done in minutes straight from your smartphone.
Here's how you can also Renew Your Driver's License on eGovPH app!
No Branch Visit Required: Skip the appointment slots, physical queues, and biometrics re-capturing if your records are already verified in the system.
Instant Digital Copy: Access an official, verified digital eClearance directly inside your app's digital document portal.
Flexible Release Options: Choose between quick door-to-door courier delivery to your home address or pick-up at an NBI Clearance Center.
Multiple E-Payment Channels: Pay seamless digital fees using GCash, Maya, credit cards, or over-the-counter channels.
2.Select NBI Clearance Renewal
Tap "NBI Clearance". The system will run an automated check to query your previous clearance records. If your existing clearance has expired, click "Renew Clearance".
3. Review & Update Personal Information
Verify that your personal details (full legal name, address, place of birth, and contact numbers) are complete and accurate. Tick the certification box confirming all information is true and correct.
4. Choose Delivery or Pick-Up Option
Select your preferred fulfillment method:
5. Pay the Clearance & Processing Fee
Select your payment gateway (GCash, Maya, ShopeePay, Visa/Mastercard, or ECPay/7-Eleven). Complete the transaction and save a screenshot of your transaction reference number.
6. Access Your Digital Clearance
Once processed and cleared, your verified Digital NBI eClearance will appear inside the app. If you selected physical delivery, track your courier status directly from the portal.
What happens if you get a "HIT"?
A "HIT" occurs when your full name matches or closely resembles a name in the criminal database or active warrant registry.
Key Benefits of NBI Renewal via eGovPH
Instant Digital Copy: Access an official, verified digital eClearance directly inside your app's digital document portal.
Flexible Release Options: Choose between quick door-to-door courier delivery to your home address or pick-up at an NBI Clearance Center.
Multiple E-Payment Channels: Pay seamless digital fees using GCash, Maya, credit cards, or over-the-counter channels.
Requirements Before You Renew
Before initiating your application, ensure you meet the following baseline conditions:- Fully Verified eGovPH Account: You must be logged in with a fully verified account linked to your Philippine National ID (PhilSys) or passport.
- Previous NBI Clearance Record: Online renewal applies to individuals who have previously been issued an NBI Clearance. (First-time applicants must still appear in person for initial biometric registration).
- No Unresolved Record Discrepancies: Personal details (full name, place of birth, date of birth) must match your current government records.
Step-by-Step Guide: Renewing via eGovPH
1.Open eGovPH & Access NBI Service
Launch the eGovPH Super App on your smartphone. Navigate to "Services" on the bottom menu, tap "National Government Agencies (NGAs)", and select National Bureau of Investigation (NBI).
Launch the eGovPH Super App on your smartphone. Navigate to "Services" on the bottom menu, tap "National Government Agencies (NGAs)", and select National Bureau of Investigation (NBI).
2.Select NBI Clearance Renewal
Tap "NBI Clearance". The system will run an automated check to query your previous clearance records. If your existing clearance has expired, click "Renew Clearance".
3. Review & Update Personal Information
Verify that your personal details (full legal name, address, place of birth, and contact numbers) are complete and accurate. Tick the certification box confirming all information is true and correct.
4. Choose Delivery or Pick-Up Option
Select your preferred fulfillment method:
- Door-to-Door Delivery: Enter your complete residential or office address for courier delivery.
- Branch Pick-up: Choose your preferred NBI Regional or Satellite Office to collect the physical printed document.
Select your payment gateway (GCash, Maya, ShopeePay, Visa/Mastercard, or ECPay/7-Eleven). Complete the transaction and save a screenshot of your transaction reference number.
6. Access Your Digital Clearance
Once processed and cleared, your verified Digital NBI eClearance will appear inside the app. If you selected physical delivery, track your courier status directly from the portal.
READ MORE: 5 Easy Ways to Pay for NBI Clearance Online
Fee Breakdown & Pricing Structure
| Item | Cost | Details |
| Base Clearance Fee | ₱130.00 | Standard official NBI Clearance renewal fee. |
| System Convenience Fee | ₱30.00 | Standard app/gateway transaction fee. |
| Delivery Fee (Optional) | Varies | Applies only if you choose Door-to-Door courier delivery based on location. |
| Total (Pick-up) | ₱160.00 | Total cost if claiming physical copy at an NBI branch. |
Understanding "HIT" Delays and Exceptions
What happens if you get a "HIT"?
A "HIT" occurs when your full name matches or closely resembles a name in the criminal database or active warrant registry.
- Automatic Hold: If your renewal status flags a "HIT," manual verification by NBI officers is required.
- Processing Timeline: A HIT adds roughly 7 to 12 working days to approval time.
- Branch Appearance: In rare cases involving complex name matches or legacy record updates, the system may request a brief personal appearance at an NBI branch to verify identity.
Read More NBI Clearance Guides
- NBI Clearance Online Application: Guide to eService Process and Requirements
- How To Avail of the Free NBI Clearance (for First-Time Jobseekers)
- A Hassle-Free Guide to Paying for NBI Clearance at 7-Eleven
- NBI Clearance Online Payment Now Accepts PayPal
- Here's a List of Valid IDs Accepted for NBI Clearance Application
- Where to Find My NBI Clearance Reference Number
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